Why choose Capita?

Our operating model has been developed to offer clients real choice from in-house, onshore, nearshore, off-shore or mixed service delivery model. Our solutions provide proven significant cost savings, increased flexibility and enhanced service quality.

Capita provides a complete end-to-end transformation service composed of the following elements:

• HR consultancy: Our experienced consultants will work with you to design your new operating model and plan your transformation programme, tailored to your specific requirements. From identifying opportunities for HR improvement through to developing reliable performance measures, they will help you adopt appropriate best practice model, standards and processes.
• Implementation services: Having worked with you to fully understand the scope and content of the service to be delivered, implementation is overseen by a dedicated Transformation Director. This individual is responsible for ensuring an efficient and effective change to your new service delivery model and to agreed exacting standards and timescales.
• Technology: As a software independent service provider, Capita is able to provide solutions based on a wide range of software packages. Your choice of solution is therefore based on your specific requirements, taking into account factors such as the size of your organisation, project scope and IT standards. Our unique capabilities can assist organisations develop strategic improvements through the use of web based technologies, incorporating CRM, Workflow and Document Management technologies.
• Relationship management: A dedicated Relationship Manager will be assigned to your project to ensure regular service reviews, to answer any queries you may have and to resolve any issues that may arise along the way.

Breadth of Capability

Capita has an unparalleled breadth of capability and experience across including Resourcing, Learning & Development, Payroll Administration, Benefits, Pension Administration and Occupational Health. This extensive range of services makes us a reliable long-term partner of choice, enabling our clients to easily incorporate individual HR services as their business evolves.

Flexibility

We recognise that every one of our client relationships is different and that each client requires a unique range and specification of service. We are committed to working with our clients to design and produce a tailored service. Whether it is HR transactional administration or a fully managed HR service, we can help you to support all, or part of the ‘employee lifecycle’.

We have the experience to deal with organisations from all sectors and our client list includes banks, retailers and major public sector bodies.

We are ‘software independent’ and have excellent working relationships with all of the major software providers. We can support common business processes across different IT platforms, either hosted by our clients or within our own IT infrastructure.

Partnering with Capita for the delivery of HR services means that our clients not only benefit from our resource, range of sources and economies of scale, but also from the experience and knowledge of the specialists within our HR Solutions business.

Reducing Costs

By working with us to transform their HR service delivery our clients have achieved annual cost savings of typically between 20% and 40%.

The BBC are expected to save in excess of £50m over the life of their 10 year service contract with Capita.