Capita wins NI Civil Service contract

Fujitsu Services has been awarded a central government Business Process Outsourcing (BPO) contract by Northern Ireland's Department of Finance and Personnel (DFP) to deliver an electronic Human Resource (e-HR) service. The project is part of the Northern Ireland Civil Service (NICS) Reform Agenda - a series of programmes designed to meet the growing demands placed upon public services. This particular programme will transform and modernise the delivery of personnel services to 28,000 people across NICS.

Capita is working with Fujitsu, alongside PricewaterhouseCoopers LLP and Oracle Corporation UK, as the private sector partner team who will work with NICS and the Northern Ireland Office (NIO) on the 15 year e-HR programme to modernise the delivery of personnel administration. Capita will provide all of the HR, payroll and recruitment services from a shared service centre in central Belfast. A team of about 200 staff will deliver these centralised services. It is anticipated that the contract will generate revenues of around £100m to Capita over the term of the contract.

Together Fujitsu and its subcontractors employ nearly 1400 staff in Northern Ireland, and local teams will be supported by UK-based specialists to provide a strong local focus backed by worldwide corporate expertise.

Welcoming the confirmation of the contract, Paul Pindar, Chief Executive of the Capita Group Plc, said:

"We are delighted to be working alongside such strong partners and we are confident that working with the Northern Ireland Civil Service we will successfully transform the existing services and deliver efficient, responsive e-HR services that will meet the current and future needs of government in Northern Ireland. The HR Shared Services Centre that we are establishing in Belfast will become a centre of HR administration excellence delivering both this prestigious contract and our recently won BBC HR contract. We are excited about continuing to build our operations in Northern Ireland and creating professional job opportunities for the local community as the centre develops."

Greg McDaid, Fujitsu Services' Managing Director for Northern Ireland, said;

"This project is about delivering efficiencies in the provision of public services and fits perfectly within the broader modernising government agenda. Fujitsu Services has been at the leading edge of this campaign in Northern Ireland for many years and has put together an alliance of world leading experts, who already operate in Northern Ireland, each with long experience of successfully delivering all the components of a good-practice e-HR service."