Quality of Service 

Our service is accredited to ISO9001: 2000 standards and is subject to a full Service Level Agreement (SLA) that contains mutually agreed standards and processes. This ensures that the quality of operation and services are always maintained.

Regardless of how much or how little day to day control a client has opted for, they will always have the support of the team of professionals at Capita. As a commitment to the flexibility our service, requirements can be reviewed on a continuing basis and changed whenever necessary. It is these factors that ensure that Capita’s customers receive a first class service every time.

We have a standard suite of Key Performance Indicators which are geared to driving the outputs you require and demonstrating service quality including timeliness and accuracy. We can flex service levels to the standard and price you require.

We are proud to consistently meet or exceed SLA requirements across the full range of services we provide.