HR Shared Services
Capita has an infrastructure of HR Shared Service Centres across the UK, Ireland and India to provide our customers with choice, expertise, shared infrastructure and systems, and multi-skilled teams.
Each centre provides a range of HR, Learning & Development, Payroll and Resourcing services either to an individual organisation or to a number of clients.
The scale of our HR Centres of Excellence enables investment in leading edge technology combined with up-to-date work practices that deliver consistently responsive, efficient and reliable services. Each client is different and ‘bespoke’ requirements can be fully integrated into agreed service specifications and performance measured.
The range of services we offer extends from administrative processes to professional advice and HR consultancy support.
Our shared service centres presently deliver Integrated HR services to clients within central and local government, major banks and financial services organisations, and education.
Key facts
- Capita manages the UK’s largest Shared Services Centre supported by leading edge technology solutions
- Capita provides HR Shared Services from six sites across the UK to over 500,000 employees and manages four million enquiries and client instructions each year
Client benefits
- Delivers simplicity, low risk, consistency and quality
- A flexible delivery model that provides services across the employee lifecycle that you can access on a menu driven basis. This approach allows you to define the scope of service that best suits your needs and to incrementally grow the relationship at a pace that suits your organisation
- A partner that can work with your existing HR systems if you do not want or need to invest in new systems. We can also host these systems for you if you don’t want
- Access to leading edge technologies and services at lower costs than you can achieve in-house
- All services are bound by Service Level Frameworks that meet individual client priorities. We use proven methodologies and technologies to ensure consistency in top quality service delivery
- As your HR provider, we have the management information and the skills to provide you with timely analytics on your key business drivers to ensure you are making informed business decisions
- In terms of meeting your business case, we normally target cost savings of 20 - 30% while also committing to an agreed development and improvement programme for any service we take on
Our principal HR Shared Services centres are located in Edinburgh, Belfast, Carlisle, Blackburn, Sittingbourne, Basingstoke, Orpington, Swindon, Southampton and Sheffield.