Recruitment Process Review for Capita Remediation Service

Recruitment Process

Recruitment Process Review for Capita Remediation Service

The client’s challenge

Capita’s Remediation Services business delivers back office customer remediation and resourcing solutions for regulated businesses. The business is often required to rapidly set up, from a standing start, large complaints handling services (such as PPI claims teams) meaning that volume recruitment capability is a core part of the business’s service delivery.

As a result, Remediation Services established a dedicated team of recruiters to manage this aspect of the business. This team then sub-contracted parts of the recruitment process to Capita’s own, internal recruitment function.

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