We understand the investment you’ve made in your people – and the importance of keeping them. Our talent management solutions help you optimise retention

Why Capita?

Our expertise in performance management, mentoring, and coaching helps you to retain high performers, and highlights areas for improvement both in HR and the wider business. We utilise management information to advise on risk, and help the organisation make savings through reduced attrition and more effective HR operations.

Our services

Talent management

Working closely with HR and operations we conduct a strategic talent review of your organisation. We build a picture of what skills base the business needs now and what it anticipates it will need in future. We analyse the talent currently within the business and how it is aligned to future requirements, and recommend the most effective structure for your business; identifying any gaps, and advising on how to fill them.

Combining our experience of internal development programmes and external talent sourcing, we help you to future-proof your business by ensuring you have the right people in the right place at the right time. We also advise on retention and engagement strategies to help you keep high-performers and get the best from them; maximising your return on people investment.

Coaching and mentoring

We work with senior managers and senior HR leaders to ensure HR is working at its best. Following a review of HR practices and processes, one of our consultants will work with your HR team to develop HR capability and strategy. Your in-house team has the opportunity to work closely with a Capita experts – all who have significant operational, in-house and industry experience – to work towards delivering a world-class HR service.

Coaching is focused on practical, measurable achievements such as developing leadership skills, corporate messaging, even speech writing. Programmes are bespoke based on an assessment of what will make most impact on the business. Capita consultants re-position the HR function, helping HR to step-up and deliver a more effective service to the business.

Performance management

Capita manages the hard and the soft elements of performance management including administration of the performance review process, and providing advice and guidance on where improvement is required. We input all appraisal documentation for our clients, track response rates, and supply updates to management to highlight areas where performance is being well managed or where there are gaps.

We also work with managers to help them gain the most from the performance management process, making it relevant and genuine, and making sure there are actionable, tangible and accountable outputs from the performance management process. If some managers are not confident in conducting appraisals or managing performance, we can host training days to empower managers and reduce the reliance on HR.

Using our comprehensive internal and external data, Capita can benchmark your organisation’s performance management data; providing a snapshot of how your organisation compares, and where improvements can be made. We make the performance management process deliver real value through a commitment to empowering managers and improving retention.

 Contact Us about support with Retention.

To find out more about how we can help transform your HR operations please contact us at:


0207 960 7769

If you are an existing client please
call your service delivery contact.

Capita HR solutions

Creating better business outcomes together

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