A first line management role can be a very different experience for employees who have never previously managed others, particularly if they are promoted from within the team they are to manage! Let us provide the tips and tricks to equip new managers for their exciting journey.
Who is it for?
New line managers, or those who require a refresher.
What will the session cover?
The Performance Management cycle and its importance.
How to ensure SMART objectives are set for employees.
Key questioning and listening skills.
Communicating effectively as a manager.
The five a day Management fundamentals.
Conflict resolution and basic mediation skills.
Benefits of attending - You will be able to:
Please check our scheduled course dates here. If you can't find a suitable date or would like to find out about bespoke and in-house courses, please contact us by email at Training-Education@capita.co.uk or on 08712 307 899 to discuss your requirements.